Customer experience management

Customer experience management

Through customer experience management service we help you focus on the customer’s needs and substantially improve customer experiences across the board. We help significantly improve customer experience by:

  • Connecting technology with brand promise
  • Building on the customer/NSP sentiment
  • Increasing the number of acquired customers while decreasing acquisition cost
  • Improving customer engagement rate and loyalty
  • Ensuring high-quality self-service, deflection/call avoidance

Our holistic approach is constructed around building a better customer experience via:

Top-down, strategy

We often redesign service to meet brand-customer promise

Inside-out

We concentrate on improving process performance and delivering better experiences coupled with a business case which can ensure a more effective project execution

Bottom-up

We reach across multiple channels in order to be able to deliver the best, most appropriate customer experience

Multi-level, comparative, competitor analysis

We determine our clients to go above and beyond a usual, normal client list and dive into the market

Design thinking is located at the centre of our holistic, technological, and innovative approach. Through this particular approach, we aim to bring projects considerably closer to your end customer. We do that by employing advanced customer research, accelerated development, and innovative design and project prioritizational which are inspired by client needs.

We like to talk

About design, about E-Orchids, about our studio and about our work. We like to listen, too, so drop in, catch up with us and engage.

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