Privacy Policy

Overview

e-Orchids Techsolutions Private Limited, and its subsidiaries* (“e-Orchids” or “we”, or “our” or “us”), are committed to protecting your personal information and respecting your privacy.

In general, you can visit e-Orchids on the Web without telling us who you are or revealing any information about yourself. To the extent that you do provide information to e-Orchids, e-Orchids will never sell, rent or disclose your personally identifiable information to outside parties for their own marketing purposes without your consent. e-Orchids may disclose information to third parties in order to provide products and services to you, or related to Website/Software/Application(s) we have developed from e-Orchids, as further described in this policy

With your permission, e-Orchids may send you e-mail regarding our new software, upgrades, or select third party products. We do not disclose your personally identifiable information to such third parties.

Site Use

No visitor to this website may distribute exchange, modify, sell, or transmit any information published on this site, including but not limited to any text, images, audio or video, for any business or commercial purpose. The site cannot be used for or involved in illegal activity of any kind.

Information Collected

We do recognize and collect the IP address, browser type, ISP, referring/exit pages, platform type, date/time stamp, number of clicks, domain name and country/state, email ID, name and phone number. When a visitor requests a page from e-Orchids, our servers automatically recognizes that visitor's domain name and IP address. This information may include the IP address of the site that directed you to website your IP address, operating system version and your Web browser. This information reveals nothing personal about you and the practice of collecting such data is common for every Web Server on the Internet today. e-Orchids does not collect any personally identifiable information about you other than the information that you affirmatively choose to submit to us (such as your name, e-mail address, street address and company name) when you choose to Download, request information online, apply for jobs, etc. Contact forms online require your name, e-mail and company name. We use this information for getting in touch with you only. We do not sell, rent, or otherwise give your e-mail address to any third party without your consent.

The personally identifiable information gathered from the forms you fill out on our Website is used in one of five ways:

  • To provide you with information about our services, software and application development and select third party products, including product alerts, releases, upgrades and patches
  • To ask you to participate in surveys about products, services, news and events
  • To allow you to purchase and download products
  • To aggregate broad demographic information in order to understand general user trends, and
  • To ensure our compliance with export control and other applicable laws and regulations.

At times E-Orchids retains contractors to perform services for E-Orchids internally in the course of our business. Consequently, they may have access to information about our customers in providing those services. Such limited access would be available only to the extent needed to perform the services, under the terms of an executed confidentiality and non-disclosure agreement with E-Orchids, with the requirement that such contractors keep the information strictly confidential and use the information solely on E-Orchids’s behalf. E-Orchids does not collect sensitive personal information regarding customers.

In addition, E-Orchids discloses the personal information it collects to the following entities:

  • Related entities within the E-Orchids Group, including to E-Orchids in the United States. As the parent company, E-Orchids Techsolutions Pvt. LTD. provides products, software, android and iOS applications support and operations services to its subsidiaries, including centralised corporate functions, such as information technology support and services.
  • Business partners for the purposes of providing services, support and products to customers
  • Third parties where disclosure is required or authorised by law

e-Orchids takes reasonable steps to ensure that the personal information it discloses to third parties, including to its related entities, is protected from misuse and unauthorised disclosure. Disclosure to any unrelated third party is subject to an executed confidentiality and non-disclosure agreement with E-Orchids, and the transfer of personal data between e-Orchids entities is subject to data transfer agreements, which comply with Indian and other countries’ data protection regulations.

Personal Information Disclosure

e-Orchids classifies your personal information as Confidential Information and every possible measure is taken to prevent unauthorized access or usage of this information. e-Orchids may disclose your personal information when it is required by law or there are sufficient grounds to believe that this action is necessary to Investigate unlawful activities or comply with legal process served on e-Orchids Protect and defend the rights or property of e-Orchids or visitors of http://e-orchids.com/ identify persons violating the law of e-Orchids Privacy Policy or the rights of third parties. Reply to user requests It is possible though that we may need to provide your name and delivery address to third parties that e-Orchids uses for delivering specific services to you - like courier companies if you have asked us to send something to you.

What We Do With Information Gathered When You Acquire Third Party Products

e-Orchids will never sell, rent or disclose to third parties our users’ personally identifiable information collected from the distribution of e-Orchids products or gathered on e-Orchids Web Site. If you purchase a product or service developed or owned by a third party, e-Orchids may provide to the owner or licensor the same information you provide to us for purposes of the third party providing the products or services to you.

Special Third Party Relationships

On occasion, e-Orchids will offer our product users and Web Site visitors the opportunity to participate in third party or co-branded promotions, sweepstakes or special programs. The use of any information provided by a user in entering such a third party promotion would be specified prior to the user providing such information. We will also specify the manner in which such information is to be used. If your personal information is to be shared with a third party for such promotions, it will only be done so with your advance consent.

These relationships will be clearly identified by e-Orchids. The privacy policy or policies governing such third party promotions and/or co-branded programs will be specified.

Security of Personal and Payment Information

e-Orchids maintains controls to provide security over certain financial information you provide us, including credit card details, during the purchase process. This is evidenced through:

  • Use of secure connections using SSL to safeguard information when transmitted from the customer’s web browser to E-Orchids.
  • Logical authentication security within the databases that store customer’s credit card numbers.

e-Orchids employees are required to acknowledge that they understand and will strictly abide by our corporate policies with respect to the confidentiality of user personal information. Passwords are regularly changed pursuant to security protocols.

e-Orchids transmits customer credit card information through a third party payment processor to its third party bank to process and complete credit card transactions. These third parties transmit and store the personal and financial information provided by customers for credit card transactions through secure systems with security technology, encryption and firewall protection.

Please note that these vendors have their own privacy policies, and although e-Orchids’ agreement with them does not allow the other transacting party to use this information for anything other than providing payment services, e-Orchids is not responsible for their actions, including their information protection practices.

You may prevent having E-Orchids use, transmit or share your personal and financial information for credit card transactions by not providing the information for this purpose and choosing another payment method. By providing this information for credit card transactions, you are consenting to its use in this manner for this purpose.

When permitted or required by law, we may share information with additional third parties for purposes including response to legal process.

Links

This website contains links to websites of third parties. e-Orchids has no control over, and is not responsible for, the content, privacy policies or reliability of such sites.

Google Analytics and Advertising

e-Orchids uses all features of Google Analytics for Display Advertisers. This includes obtaining specific visitor cookie data, such as the source, medium and keyword used to visit our Websites/applications/software. Google Analytics does not store any visitor-specific data and we will not use visitor-specific data in any way related to Google Analytics, Google AdWords, and Remarketing.

e-Orchids uses remarketing with Google AdWords and analytics to display content-specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.

e-Orchids and other third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to our Websites.

When creating remarketing lists, we cannot and do not use any sensitive information about users, including but not limited to health or medical history or information, financial status or other detailed information pertaining to a person’s finances, racial or ethnic origins, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any crime, political opinions or beliefs, trade union membership, or sexual behaviour or orientation.

As Google AdWords advertisers, we are restricted from and will not perform the following actions:

  • Running ads that collect Personally Identifiable Information (PII) including, but not limited to, email addresses, telephone numbers, and credit card numbers
  • Creating a remarketing list or creating ad text that specifically targets users in ways that are outlined as prohibited

You can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager.

Access and Correction of Your Personal Information

You may access and correct the personal information we hold about you by contacting us on the details set out below. Before we provide personal information to you, we may require you to verify your identity by providing us with identification documentation (e.g. drivers licence).

We may recover from you our reasonable costs of supplying you with access to the information you seek.

e-Orchids will generally provide individuals with access to the personal information we hold about them. However, in some circumstances, there may be legal, regulatory or administrative reasons to deny access to the requested information. If access is denied, E-Orchids will provide reasons for the denial (unless it would be unreasonable to do so).

Changes to the Policy

e-Orchids reserves the right to modify or amend this Privacy Policy at its own discretion. Therefore, we encourage you to review this privacy statement periodically to track the changes. The changes can be viewed here or elsewhere at this site. Your continued usage of this site will mean you accept those changes.

Contact Information

We welcome your comments and questions on this statement. If you have any questions about this Privacy Policy, the practices of this site, or your interaction with e-Orchids by means of this site, please feel free to contact us by visiting our website www.e-orchids.com or email us to support@e-orchids.net or you can also contact us at 044 4231 0309 Mondays’ – Fridays’ between the timings 10:00 AM – 4:00 PM IST.

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